How to easily help your employees resolve technical issues with business software


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Digital transformation brings both ease and complications. Adjusting to new high-tech enterprise software can be a cakewalk for some, while for others it’s a rocky road. Nevertheless, learning facilitates transformation and the help of peers and the boss facilitates navigation.

To help you through unforeseen difficult times, here is a checklist of some common technical issues that employees encounter, along with their solutions.

1. Data loss and recovery

A recent study concluded that human error accounts for 75% of data loss. Accidental installation of malware, spontaneous deletion of an important file and sometimes even overwriting of documents led to data loss. One estimate suggests that the expulsion of 100 files is equivalent to a monetary loss of $18,000 to $40,000.

Solution: To dodge the unprecedented loss of sensitive data, it is advisable to have robust data recovery plans. Currently, cloud-based data backup plans are the preferred method to secure information and avoid financial repercussions. It’s never too late to initiate skills programs to get employees used to business software. A comprehensive training initiative should always be taken by the corporate IT team to improve the technical skills of the employees.

2. Integration mismatch

Another problem encountered daily is the integration of outdated hardware with brand new software. Often, different sets of equipment of varying generations are assembled into a single unit, resulting in mismatch leading to software compatibility issues.

Outdated hardware often crashes software, resulting in immediate data loss. Employees may struggle to identify the problem, leading to delays in their work submissions and sometimes the repetition of the same task.

Solution: It is advisable to consult the Tier 1 Support Department to understand software compatibility issues. A thorough look at the builds of gear pieces would help connect the dots. As soon as the problem is identified, upgrades should be made in a workable format. The second option is to build custom software, depending on available technology resources and business requirements.

3. Online Security

Better digital technologies are also giving rise to advanced cybersecurity threats. The United States alone suffered a loss of $4.2 billion from cybercrimes in 2020. Sometimes in the form of an email from a prince, and other times in the form of A lucrative advertisement, malware identifies system vulnerabilities and infiltrates private data. , leading to data leaks, reputational damage and financial loss. According to statistics published by the State of Cybersecurity in Small and Medium Businesses, 48% of data breaches in SMBs are due to lax employee actions, only 28% of breaches are executed by hackers.

Solution: Above all else, an education program to enlighten employees on identifying a cybersecurity threat is important. Verification of the legitimacy of e-mails, messages and invitations on social networks must be taught. Access to sensitive data should be restricted to official devices only and password protection standards should be emphasized.

A strong IT team to install anti-malware units on all IT units, and regular access point checks should be scheduled.

4. Cloud-based issues

Cloud computing is the new trend. Improved synchronization, sufficient space for data storage and flexibility are the main advantages of cloud-based services. However, it has not been a smooth transformation for all of us. Migrating commodity hardware to the cloud is like taking an art student from brushwork to Adobe Photoshop. IT employees start with basic hardware and often struggle to adopt the web skills required to master cloud computing.

Solution: The first thing to do before migrating from on-premises to cloud is to organize a professional training course for employees, because precaution is better than unexplained data loss due to careless actions. Cloud service providers also offer training to their customers to overcome transformation obstacles.


A statistical survey conducted by TechPulse in 2016 identified three technical challenges experienced by 93% of participants. These were a lack of related knowledge and skills, difficulty in optimizing the methodology and a lack of technical assistance.

Fixing the issues listed above can reduce data breaches and improve compliance with enterprise software. This will ensure greater productivity, immediate troubleshooting, the introduction of even better technology solutions and, last but not least, a better return on investment, thanks to a better strategic match between employees, customer data and software.

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